Online Store Policies
- You may request for an exchange of the purchased item within 14 days after receiving your item.
- To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Clearance and pre-order item(s) are not eligible for exchange.
- You can contact us at firstname.lastname@example.org. If your request is accepted, you will have to exchange the item directly at our store.
- Should you decide to mail the item to us rather than carry it to our store, you will be responsible for all shipping charges and assume the risk of loss or damage to returned products in transit to our store. We recommend insuring shipments.
- You can request an order cancellation by sending an email to email@example.com.
- Cancellation is only possible if the order has not been shipped.
- A refund fee of 3.2% + S$0.50 will be charged.
- Refunds will be via the original method when the purchase was made.
- Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as nutritional products) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
- Orders of value above S$30 will be shipped using a trackable delivery service.
- Delivery lead time shall be between 2-4 working days.
Domestic Mail Delivery
- Orders of value S$30 or lower will be shipped using Singpost postal mail (non-trackable).
- Delivery lead time shall be between 3-7 working days.
Same Day Delivery
- If you require same day delivery, please contact us at our phone lines.
- Additional fee shall apply.
- Shipping charges reflected at check-out is based on delivery within Singapore only.
- We currently do not ship outside of Singapore.
- Any orders from outside of Singapore will be cancelled and the payer will have to bear losses in exchange rates, transaction fee and cancellation fee.